Florist Putney Privacy Policy

Name: LIKE A ROYAL
Brand: Florist Putney
Price: 85.00 GBP
Availability: InStock

Introduction

This Privacy Policy explains how Florist Putney (‘we’, ‘us’, or ‘our’) collects, uses, shares, and safeguards your personal information when you place an order with us. It applies to all customers placing orders with Florist Putney from Putney and the surrounding districts. Our commitment is to ensuring your privacy is protected in accordance with the UK General Data Protection Regulation (UK GDPR).

What Data We Collect

When you order flowers or related products from Florist Putney, we collect and process various types of personal data to fulfil your order and enhance our services. The data we may collect includes:

Contact Details: Your full name, billing address, delivery address, and phone number.
Order Information: Details of the products you have ordered, order history, and any specific instructions you provide.
Payment Data: Payment method and transaction details processed through our payment partners. We do not store card details on our servers.
Recipient Details: Name, address, and telephone number of the recipient, if different from the customer.
Communication Data: Any messages, notes, or preferences you provide, whether via our website, by phone, or in person.
Technical Data: IP addresses and usage information collected through our website (for analytics and security purposes).

Lawful Basis for Data Processing

We process your personal data only where permitted by UK GDPR. The lawful bases we rely on include:

Contract: Processing your order and fulfilling our contract with you, such as delivering flowers or related products to you or your chosen recipient.
Legal Obligation: Compliance with UK tax laws, fraud prevention, and regulatory requirements.
Legitimate Interests: For certain analytics, improvement of our services, and occasional direct marketing of similar products. We always consider your rights and interests before processing under this ground.
Consent: For sending direct marketing communications, if you have opted in. You can withdraw your consent at any time.

Retention of Your Data

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, meet our contractual or legal obligations, and handle any disputes. Typical retention periods are as follows:

Order Data: Retained for up to 7 years for accounting and tax record-keeping.
Recipient Details: Retained as part of the relevant order record for the same legal retention period.
Marketing Data: If you consent to marketing, we retain your contact details until you withdraw that consent or until your account is inactive for two years.

After the relevant retention periods, your data will be securely deleted or anonymised.

Processors and Data Sharing

To carry out our business and deliver excellent service, we may share your information with trusted third parties (processors). These include:

Payment Providers: To securely process your payment on our behalf.
Delivery Partners: To deliver flowers and gifts to your specified address.
IT Service Providers: For website hosting, email management, and data storage solutions.
Professional Advisors: Such as accountants or auditors, who may require access to certain business records.

We ensure all third parties respect the confidentiality of your data, only process it on our instructions, and provide appropriate security measures. We do not sell or rent your personal data to any third parties.

Your Rights

As a data subject under UK GDPR, you have several rights regarding your personal information held by Florist Putney:

Right to Access: You can request a copy of your personal data that we hold at any time.
Right to Rectification: You may request corrections or updates to your personal information if it is inaccurate or incomplete.
Right to Erasure: You may ask us to delete your personal data, subject to relevant retention obligations.
Right to Restriction: You can ask us to limit processing of your data in certain circumstances.
Right to Data Portability: You may request a copy of your personal data in a structured, commonly used, and machine-readable format.
Right to Object: You may object to certain uses of your data, such as direct marketing, at any time.
Right to Withdraw Consent: Where processing is based on your consent, you can withdraw it at any time. Withdrawing consent does not affect the lawfulness of processing prior to withdrawal.
Right to Lodge a Complaint: If you believe your data is not being handled in compliance with the law, you can contact the Information Commissioner’s Office (ICO) or your local data protection authority.

Data Security

We have implemented appropriate physical, technical, and organisational measures to protect your data from unauthorised access, loss, destruction, or disclosure. Only authorised staff and trusted processors can access personal data, and they are bound by confidentiality.

International Data Transfers

Our business primarily operates and stores data within the UK. If data is transferred outside the UK or European Economic Area (EEA), we ensure adequate safeguards such as data processing agreements or compliance with UK-approved mechanisms.

Policy Updates

We may update this Privacy Policy occasionally to comply with legislative changes or to reflect improvements in our practices. Any updates will be published promptly and the revised policy will be applicable to all users from the date of publication.

Contact and Further Information

If you have any questions, concerns, or wish to exercise your data rights, please contact us through the usual Florist Putney customer service channels. We aim to address your requests or concerns as quickly and thoroughly as possible.