Our Fresh Flowers Guarantee: Returns & Complaints Policy
Florist Putney’s Commitment to Fresh Flowers and Quality Service
As a trusted local florist serving households and businesses throughout Putney, we are dedicated to ensuring every order delights our customers. Our fresh flowers guarantee underpins our promise to source and deliver only the best blooms, backed by robust returns, refunds, and complaints procedures to give you complete confidence in every purchase.
Damaged-on-Arrival Policy
Your flowers should always arrive in pristine condition, as intended by our expert florists. In the unlikely event your order arrives damaged, wilted, or in unsatisfactory condition, please notify us as soon as possible — ideally within 24 hours of delivery. This enables us to assess the issue efficiently and actively resolve your concern.
We request that you provide a clear photograph of the damaged flowers, along with your order details. This evidence helps us understand what has happened and ensures a prompt and fair response.
Our Freshness Guarantee & Window
As part of our Putney fresh flower promise, we guarantee the freshness of our arrangements for a minimum of 5 days from the time of delivery, provided the blooms are cared for in line with our flower care instructions. If you feel that your flowers have not remained fresh within this guaranteed window, contact us promptly with details and a photo. Our team can then investigate and offer an appropriate solution.
Refunds & Replacements: Your Options
If your order is eligible under our damaged-on-arrival or freshness guarantee terms, we will offer you a choice of:
- A full or partial refund to your original payment method
- A complimentary replacement bouquet or arrangement sent to you at the earliest availability
- An alternative resolution, such as a credit note for future purchases, if preferred
Our ultimate aim is to ensure you are delighted with both our flowers and our service.
Complaints Process
Your feedback is crucial in helping us maintain and improve our high standards. If you are dissatisfied with any aspect of your experience with Florist Putney, please reach out to us. When registering a complaint, include your order number, a detailed summary of the issue, and any relevant photos, if applicable. Our customer care team will review your complaint and respond within two working days. We are committed to fair, transparent resolutions and will work with you to achieve a satisfactory outcome.
Your Trusted Local Florist in Putney
Florist Putney is proud to serve our local community, delivering fresh, beautiful flowers to all corners of Putney and the surrounding areas. We value your trust and strive to exceed your expectations, every time. If you have any questions about our returns, refunds, or complaints policies, please contact us. Your satisfaction is at the heart of everything we do.
