Online Flower Delivery Terms & Conditions – Florist Putney

Introduction and Applicability

Welcome to Florist Putney. These Terms and Conditions ("Terms") govern the use of our e-commerce services for flower delivery in Putney and the surrounding areas. By placing an order through our website, you accept and agree to be bound by these Terms. These conditions are designed to provide clarity on the order process, payment procedures, cancellations, liability, and applicable legal provisions, ensuring a transparent and reliable experience for our customers who receive or place online flower delivery orders in and around Putney.

These Terms apply to all transactions conducted online for flower delivery through Florist Putney, regardless of the delivery address within Putney and its neighbouring localities.

Order Process

To place an order for flowers or associated products through our online platform, you must follow the order process as detailed below:

• Product Selection: Browse our online selection and choose your preferred bouquet, arrangement, or gift items. Each product’s details, including descriptions, available sizes, and imagery, are provided for your reference.
• Personalisation: You may have the option to personalise your order, such as specifying occasion, card messages, or selecting add-ons (subject to availability).
• Delivery Details: Please provide accurate information for the recipient, including full name, delivery address within Putney or surrounding areas, and a contact telephone number. Exact delivery locations must be specified to ensure successful order fulfilment.
• Order Confirmation: By proceeding to checkout, you will be asked to review your basket and confirm that all details provided are correct. It is your responsibility to ensure accuracy before final submission.
• Acceptance of Order: Once your order is placed, you will receive an order acknowledgement. Only when you receive a final order confirmation is a binding contract established. We reserve the right to decline or cancel orders subject to reasons such as product unavailability, payment issues, or limitations on our delivery service.

Delivery

Florist Putney provides flower delivery services across Putney and nearby areas. We endeavour to deliver your floral gifts on your selected date, but delivery times cannot be guaranteed unless specified under particular delivery services (such as timed delivery, if available).

Please note:

• Our primary service area is Putney, but we may deliver to surrounding locations as indicated at checkout. Orders outside these zones may not be fulfilled or may incur additional charges.
• It is the customer’s responsibility to ensure all delivery address information is correct and that someone will be available to receive the delivery on the specified date. Failure to do so may result in delays or unsuccessful delivery, for which Florist Putney cannot be held responsible.
• In cases where the recipient is unavailable, flowers may be left with a neighbour, reception, or in a safe location, with a notification provided where possible.
• During peak periods (Valentine’s Day, Mother’s Day, Christmas, etc.), delivery windows may be extended and availability may vary.

Payment Terms

Full payment for goods and services, including delivery charges if applicable, must be made at the time of placing your order via our website. We accept most major credit/debit cards and any additional payment methods as displayed at checkout.

• Prices are displayed in GBP (£) and are inclusive of VAT (if applicable) and other relevant taxes, unless stated otherwise.
• Your payment is processed securely via an encrypted gateway. We do not store full card details on our servers.
• If your payment is declined or not authorised, your order will not be processed, and you will be notified accordingly.

An itemised order summary will be presented prior to payment confirmation. You are responsible for ensuring your payment and billing details are accurate to avoid any disruptions in order processing.

Order Amendments and Cancellations

If you wish to cancel or amend your order, you may do so by notifying us as soon as possible. The following policies apply:

• Cancellation: Orders for standard floral arrangements may be cancelled without charge if notice is given at least 24 hours prior to the scheduled delivery date. For same-day delivery or orders containing customised or perishable items, cancellations may not be possible or may incur a fee reflecting the work already undertaken or materials sourced.
• Amendments: Changes to an order (such as card message or delivery instructions) are subject to availability and may not be guaranteed once your order is in preparation or dispatched. We will do our best to accommodate such requests, but this cannot be assured.

If a cancellation or amendment is accepted and applicable for a refund, we will process the payment back to your original method within a reasonable time frame as set out in our Refund Policy.

Substitution and Product Availability

Every effort is made to ensure the bouquets and flower arrangements delivered match the images and descriptions shown online. However, due to natural variations and seasonal supply, we reserve the right to substitute flowers, foliage, packaging, or vases with items of similar style, quality, and value. Wherever possible, you will be notified prior to dispatch of any significant changes to your order.

We may, at our discretion, cancel your order and provide a full refund if the necessary product components are unavailable and no satisfactory substitution can be made.

Returns, Refunds & Complaints

Florist Putney is committed to delivering flowers in prime condition. If for any reason your order does not meet expectations or arrives damaged, please contact us within 24 hours of receipt, providing relevant details and proof where possible (such as photographs).

• Perishable items such as flowers cannot be returned due to their nature, but we will review genuine dissatisfaction or damage reports in line with our customer care policy.
• Refunds or a replacement may be offered at our discretion, subject to a reasonable resolution process. The decision of Florist Putney will be final in such matters.

Please note: Natural variations are inherent in flowers. Minor differences from images shown are expected, but complaints will be considered for issues relating to order accuracy, freshness or significant quality concerns.

Customer Duties and Responsibilities

When placing an order for flower delivery online, customers must:

• Ensure all order and delivery details are accurate and complete.
• Provide any special instructions or specific access requirements for efficient delivery.
• Contact us directly in case of any errors or issues as soon as they arise to allow us to address them promptly.

Liability

Florist Putney will not be liable for:

• Failed deliveries as a result of incorrect, incomplete, or ambiguous information supplied by the customer.
• Delays or non-fulfilment caused by circumstances beyond our reasonable control, including but not limited to severe weather, transport disruptions, or third-party failures.
• Minor variations in appearance resulting from the organic nature of flowers or differences resulting from photographic displays on different screens or devices.

Our liability for any loss or damage arising in connection with your order will be limited to the total price paid for the product. Nothing in these Terms shall exclude or limit liability for death or personal injury resulting from our negligence, fraud, or any other liability that cannot be legally excluded under UK law.

Force Majeure

Florist Putney shall not be responsible for failure to perform any obligation under these Terms if such failure is caused by circumstances beyond its reasonable control (including but not limited to adverse weather, labour disputes, pandemics, natural disasters, utility failures, or transport interruptions).

Governing Law and Jurisdiction

These Terms and any disputes arising from them or your use of our online flower delivery services shall be governed and construed in accordance with the laws of England and Wales. By agreeing to these Terms, you submit to the exclusive jurisdiction of the English courts. If any provision within these Terms is deemed invalid, the remaining provisions will remain in full effect.

Amendments to Terms

Florist Putney reserves the right to modify or update these Terms from time to time. Changes will take immediate effect upon posting to our website. We recommend reviewing these Terms periodically to remain aware of any updates relevant to flower delivery orders placed online for Putney and the surrounding areas.

Entire Agreement

These Terms, together with our Privacy Policy and any other documents or policies referenced herein, constitute the entire agreement between you and Florist Putney relating to the use of our online flower delivery service in Putney and supersede any prior agreements or understandings.

Contact and Further Information

For any queries or clarification regarding these Terms and Conditions, or for information relating specifically to your online flower delivery order, please use the contact portal provided on our website. We are committed to providing a high standard of customer service for our customers throughout Putney and surrounding areas.

Applicability Area Note

These Terms and Conditions are specifically designed to support online flower delivery for customers in Putney and its nearby localities. By placing an order, you confirm your acceptance of these terms regardless of your location within this service area.